Email : mamenu@cheerstw.com 7700 RENWICK #5A,HOUSTON, TX 77081 Tel:(281)556-6155

CONTACT
OUR INFORMATION IS AS FOLLOWS: TELEPHONE (281)556-6155,FAX (832) 778-7133, E-MAIL ADDRESS: mamenu@cheerstw.com

ORDERING
ALL ORDERS MUST BE E-MAILED TO mamenu@cheerstw.com
DECORATING OPTIONS
WE OFFER SEVERAL OPTIONS:
SILK SCREEN - GREAT OPTION FOR MULTI COLOR LOGOS HOT FOIL
STAMPING - THIS OPTION IS WHEN FOIL IS STAMPED ON THE BOOK CREATING A SLIGHT DEBOSS EFFECT. THERE IS AN ADDITIONAL FEE
OF $1.00 PER BOOK. PLEASE BE AWARE THAT SOME LOGOS MAY NOT BE PROCESSED THIS WAY DUE TO SMALL DETAILS OR LARGE SOLID
AREAS OF STAMPING. YOU WILL BE NOTIFIED AT THE TIME YOUR ORDER IS PLACED IF THIS APPLIES.
BLIND DEBOSS - THIS OPTION IS WHERE THERE IS A DEBOSS EFFECT ON THE BOOK WITHOUT FOIL. THERE IS AN ADDITIONAL FEE OF $1.00
PER BOOK.
ARTWORK
LOGO SUBMITTED FOR STAMPED BOOKS MUST BE SENT IN VECTOR FILES, TRUE BLACK. ANY OTHER TYPE OF FILE WILL HAVE ART WORK
FEES APPLIED IN ORDER TO CREATE A CLEAN CRISP DYE PLATE.

DYE CHARGE
A $75.00 FEE IS CHARGED PER DYE. MULTIPLE DYES FEES WILL BE REQUIRED IF THERE IS MORE THAN ONE COLOR IN THE LOGO. THE
DYES WILL BE ON FILE FOR 6 MONTH AFTER INITIAL ORDER. DURING THAT PERIOD REORDERS (MINIMUM OF 25 BOOKS) CAN BE PRODUCED
WITHOUT AN ADDITIONAL DYE FEE (THIS IS PROVIDED THE LOGO REMAINS EXACTLY THE SAME)
SET UP CHARGE
OUR COMPANY DOES NOT CHARGE SET UP FEES.

PAYMENT
NO ORDERS WILL BE PROCESSED UNTIL WE RECEIVE THE FOLLOWING:
CASHIER'S CHECK, WIRE TRANSFER OR PERSON/BUSINESS CHECK IF A PERSON OR BUSINESS CHECK IS THE TYPE OF PAYMENT YOU CHOOSE
THE ORDER WILL BE PROCESSED 5 WORKING DAYS AFTER DEPOSIT.

AFTER ORDERING
YOU WILL RECEIVE AN E-MAIL FROM OUR CUSTOMER SERVICE DEPARTMENT CONFIRMING RECEIPT OF ORDER.

PRODUTION TIME
ALL STOCK ORDERS RECEIVED PRIOR TO NOON CENTRAL TIME WILL BE SHIP SAME DAY, ALL OTHER ORDERS WILL BE SHIPPED THE FOLLOWING WORKING DAY. ANY ORDERS REQUIRING ART WORK WILL BE SHIPPED 5 BUSINESS DAYS FROM RECEIVING ACCEPTABLE ART WORK.
RUSH CHARGE
THERE WILL BE A $25.00 ADDITONAL CHARGE FOR ANY REQUEST OTHER THAN STANDARD PRODUCTION TIME.
SHIPPING
ALL ORDERS WILL BE SHIPPED VIA FED EX. STANDARD ORDERS ARE SHIPPED GROUND UNLESS THE CUSTOMER REQUEST AND AGREES TO
AIR. ALL SHIPPING RATES OUR FROM HOUSTON, TEXAS TO YOUR DESTINATION. YOU WILL RECEIVE AN E-MAIL ONCE THE ORDER HAS
BEEN SHIPPED THAT WILL GIVE YOU AN ESTIMATED ARRIVAL DATE.

RETURN/RUFUND/CLAIMS
MADISON AVENUE IS NOT RESPONSIBLE FOR ANY PRODUCT DAMAGED DURING SHIPMENT (CRUSHED BOX, WATER DAMAGE, ETC) HOWEVER
WE WILL ASSIST YOU TO FILE A CLAIM WITH FED EX. A $30 RE-STOCKING FEE IS APPLIED TO ALL RETURNS PER INVOICE.
ALL REFUNDS WILL BE PROCESSED THROUGH MADISON AVENUE ACCOUNTS PAYABLE DEPARTMENT, USUAL LEADTIME IS 10 BUSINESS DAYS.
ALL RETURNS MUST BE SHIPPED THROUGH FEDEX GROUND. AND MUST BE RECEIVED WITHIN 14 DAYS OF THE ORGINAL INVOICE DATE.
ANY CUSTOMIZED WORK MAY NOT BE RETURNED.

GUARENTEE
WE GUARENTEE ALL PRODUCTS FOR REGULAR USEAGE FOR A YEAR